Last updated: June 1, 2025
We collect information you provide directly, such as your name, email address, phone number, and business details when you register, contact us, or use our services. We also automatically collect usage data, device information, and cookies when you interact with our platform.
We use your information to provide and improve our services, respond to enquiries, send product updates (with your consent), process payments, and ensure the security of your account. We do not sell your personal data to third parties.
All data is stored on secure servers with industry-standard encryption. We implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Chat conversations on your website are stored to power the AI assistant and provide analytics. You can request deletion of conversation data at any time from your account dashboard.
We use trusted third-party providers for payment processing, hosting, and analytics. These providers are contractually required to handle your data securely and only for the purposes we specify.
We use essential cookies to operate our service and optional analytics cookies to understand how our website is used. You can manage cookie preferences in your browser settings.
You have the right to access, correct, or delete your personal data. You may also request a copy of your data or withdraw consent for marketing communications at any time by contacting us at support@dropechat.com.
We retain your data for as long as your account is active or as required by law. When you close your account, your data is deleted within 30 days.
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our website.
If you have questions about this Privacy Policy, contact us at support@dropechat.com or +254 797 346 300.
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